ICT Support Technician (International School)

Title: ICT Support Technician

Position Requirements:

Knowledge of Microsoft Windows operating system and Microsoft Office suite.
Experience with hardware (computers and audio-visual (AV) equipment), printers, digital cameras, Video Projectors etc.
Basic knowledge of structured cabling, Linux, and Novell operating system.
Understanding of networked environments.
Able to communicate basic instructions and information in written and spoken English.
Able to understand and act on written and spoken requests and questions in English.
Comfortable working in multi-cultural environment with non-Portuguese speakers.
Comfortable working occasionally with children.
Two years technical support experience.
Able to work with individuals with a range of technological expertise in a courteous and professional manner.
Able to remain calm and supportive with users in the midst of a technology "crisis".
Demonstrated ability to effectively communicate in a team environment.
Detail oriented, organized, self-motivated and punctual.
Able to work independently and handle multiple projects simultaneously and to prioritize tasks
Ability to react to change productively and handle other essential tasks as assigned.

Reports to and is evaluated by ICT Support Manager

Overview of Responsibilities:

Support and maintain all end-user ICT and AV equipment at Graded
Assure accurate inventory of ICT equipment.
Assist with other areas of the Information and Communication Technology department as requested.

Description of Duties:

Triage, resolve, document and, if necessary, escalate ICT support requests to assure timely resolution and accurate record keeping.
Maintain Help Desk records and provide monthly reports of Help Desk activity and resolution.
Schedules daily work based on Help Desk requests and preventative maintenance needs.
Maintain an accurate inventory of computers and software in Help Desk.
Assure complete and accurate records of support and ICT inventory.
Provide initial on-site computer troubleshooting.
Provides AV equipment support.
Unpacks, configures, inventories, images, and installs new computer peripherals.
Installs and tests software updates as directed.
Maintains ICT Department storage areas securely and orderly.
Schedules and performs preventive maintenance on computer systems.
Maintains up-to-date documentation in assigned areas of responsibility.
Participate in end-user events, as appropriate, i.e. client training.
Other duties as assigned.