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Total Cost of Ownership Four C's

• Compliance: Establishing standards for asset purchasing, software deployment, and enterprise management.
• Consistency: Standardizing platforms, protocols, desktop applications, hardware, and peripherals.
• Consolidation: Centralizing management through consolidation and the use of remote administrative tools.
• Cost-containment: Lowering TCO, including more efficient district-wide storage and printer management.

Pat Bush, eSchool News, Technology Management, 9/1/04: http://www.eschoolnews.com/news/showStoryts.cfm?ArticleID=5238

 

Pareto's 80/20 Principle:

According to Pareto's 80/20 rule: for any project, a few items (20 percent) are vital and many (80 percent) are trivial. The principle cuts the other way also: 20 percent of the defects cause 80 percent of the problems. Project Managers know that 20 percent of the work (the first 10 percent and the last 10 percent) consume 80 percent of your time and resources. More examples of the 80/20 rule:

• 80% of a problem can be solved by identifying the correct 20% of the issues.
• 80% of benefit comes from the first 20% of effort.
• 80% of customer complains are about the same 20% of your projects, products, services.
• 80% of the decisions made in meetings come from 20% of the meeting time.
• 80% of your staff headaches come from 20% of your employees.
• 80% of your website traffic comes from 20% of your pages.

Pareto's Principle: The 80-20 Rule, By Arthur W. Hafner, Ph.D.
http://www.public.asu.edu/~dmuthua/pareto's_principle.html

 

Quality Measurement & Improvement:

Six Sigma is a problem-solving approach for improving quality by measuring and eliminating defects. Key principles within any process are: defining high quality, measuring defects, analyzing capability, controlling variations (focusing on those with greatest impact), and verifying the improved process is successful.

Baldrige methodology pursues organizational excellence by building a commonly shared vision of goals and benchmarks for success based on evidence. It may involve all stakeholders in measuring data based on their own performance to assess progress towards institutional goals.

Kirkpatrick's Evaluation Model includes four areas for assessment: reaction (how the learners felt about the training), learning (increase in knowledge), behavior (extent of applied learning), and results (effect on the organization).

 

Employee Traits, to "get the right people on the bus." [by Jim Collins]

• Share Core Values

• Don't need to be "managed"

• Could s/he potentially become an industry leader in that position

• Understands difference between having a job and holding the responsibility